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Delivery Information

COVID-19 UPDATE: During these unprecedented and troubling times, we would like to assure you that here at 爱游戏电子|爱游戏注册|爱游戏棋牌2U we are doing our best to keep deliveries as normal as possible. Please find country-specific shipping information here.
We aim to update the shipping status information as soon as any developments occur. We continue to follow the guidelines set out by the UK government in order to keep our customers and staff safe. Please be aware that changes to local services and government recommendations in your area mean your delivery might be impacted.

We do our best to dispatch all orders we receive before 5pm (GMT) Monday to Friday the same day, however we do manual fraud checks on each payment we receive to protect you the consumer, and ourselves; inevitably this can sometimes delay orders when we are experiencing high order volume. In most cases you can expect your order to be dispatched the same working day.

Please note: 爱游戏电子|爱游戏注册|爱游戏棋牌2U does not operate on Bank and Public Holidays, so your order will be dispatched on the following working day.

Please choose one of the options below for more information:

United Kingdom

If your order has watch straps only, click here for more information.

We are able to deliver to your home address, work address, or to a house of multiple occupancy (HMO). Please make sure that you or someone else is available at the location to accept the parcel on your behalf. Royal Mail couriers deliver to the location written on the parcel, and not to the recipient. If you miss delivery you can collect your item from your local sorting office or rearrange delivery at a convenient time via the Royal Mail website. Orders placed with a delivery address to a PO Box, airports, and any other similar non-residential addresses will be rejected.

Free Next Day UK Delivery - Royal Mail Tracked 24
  • This is not a guaranteed service. 24 hours is an estimate.
  • Most Tracked 24 items will arrive in 1 working day. Royal Mail have a 99% success rate with this service. Offshore and Scottish Highlands will take at least 2 working days.
  • This service is only for UK & Channel Islands addresses.
  • If the product is stored in our Amazon warehouse, please allow up to 5 working days.
  • Over 90% of our products are available for next day delivery.
  • This is a tracked and signed for service. Someone must be present to sign for delivery.
  • If you provide a mobile phone number when setting up your account you will receive SMS alerts.
  • Packages over £100 will not be left without a signature.
  • If you miss delivery you can collect your item from your local sorting office or rearrange delivery at a convenient time via the Royal Mail website.
Royal Mail Special Delivery
upgrade for £7.99

As long as we receive and approve your order before 5pm it will arrive before 1pm on the next working day

Please note

If your order is returned to us through the post marked "undelivered", through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.

Delivery options for watch straps
Free UK Delivery - Royal Mail Standard
  • This is not a tracked service
  • Most Standard items will arrive in 2-3 working days. Offshore and Scottish Highlands will take at least 4 working days.
  • This service is only for UK & Channel Islands addresses.
  • If you miss delivery you can collect your item from your local sorting office or rearrange delivery at a convenient time via the Royal Mail website.
Next Day UK Delivery - Royal Mail Tracked 24
upgrade for £2.99
  • This is not a guaranteed service. 24 hours is an estimate.
  • Most Tracked 24 items will arrive in 1 working day. Royal Mail have a 99% success rate with this service. Offshore and Scottish Highlands will take at least 2 working days.
  • This service is only for UK & Channel Islands addresses.
  • If the product is stored in our Amazon warehouse this option is not available.
  • Over 90% of our products are available for next day delivery.
  • This is a tracked and signed for service. Someone must be present to sign for delivery.
  • If you provide a mobile phone number when setting up your account you will receive SMS alerts.
  • The package will not be left without a signature.
  • If you miss delivery you can collect your item from your local sorting office or rearrange delivery at a convenient time via the Royal Mail website.
Royal Mail Special Delivery
upgrade for £7.99

As long as we receive and approve your order before 5pm it will arrive before 1pm on the next working day

Europe

If your order has watch straps only, click here for more information.

We are able to deliver to your home address or work address. Please make sure that someone is available at the location to accept the parcel on your behalf. DHL couriers deliver to the location written on the parcel, and not to the recipient. Orders placed with a delivery address to a PO Box, airports, and any other similar non-residential addresses will be rejected.

Free Delivery

Usually takes 2-5 working days. Please allow 15 working days (3 weeks) as this is a free not fully trackable service. We recommend using the Express delivery option for a fully trackable guaranteed service.

Express Delivery

This is a fully tracked estimated 48 hour service. 48 hours is calculated on working days. Any orders placed on Fridays will not arrive till Monday at the earliest. Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.


International Tracking

We use Deutsche Post for free international deliveries and DHL for our Express Service.
For the latest available tracking information for Deutsche Post please click here.
For the latest available tracking information for DHL Express deliveries please click here.


Delivery options for watch straps
Free Delivery

Usually takes 5-10 working days. Please allow 15 working days (3 weeks) as this is a free, not trackable service. We recommend using the Express delivery option for a fully trackable guaranteed service.

Standard Delivery - Deutsche Post

Usually takes 2-5 working days. Please allow 15 working days (3 weeks). We recommend using the Express delivery option for a fully trackable guaranteed service.

Express Delivery

The service allows for fast tracking through customs and ensures your order will be on its way to you as quick as possible. This is a fully tracked estimated 48-hour service. 48 hours is calculated on working days. Any orders placed on Fridays will not arrive till Monday at the earliest. Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.

Import Duties:

For delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country when ordering goods from 爱游戏电子|爱游戏注册|爱游戏棋牌2U.com. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from 爱游戏电子|爱游戏注册|爱游戏棋牌2U.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Please note

If your order is returned to us through the post marked "undelivered", through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.

Rest of World

If your order has watch straps only, click here for more information.

We are able to deliver to your home address or work address. Please make sure that someone is available at the location to accept the parcel on your behalf. DHL couriers deliver to the location written on the parcel, and not to the recipient. Orders placed with a delivery address to a PO Box, airports, and any other similar non-residential addresses will be rejected.

Free Delivery

*excluding South Africa

Usually takes 10-20 working days. Please allow 30 Working days (6 weeks) as this is not a fully trackable service. We recommend using the Express service for a fully guaranteed service.

Please note:

Customs: This delivery service will not be fast tracked through any customs processes. We have no control over these and there are instances where packages have been held up for up to 6 weeks. Please be fully aware of this before selecting free deliveries.

Express Delivery

This fully trackable system will ship worldwide in 2-5 working days. The service allows for fast tracking through customs and ensures your order will be on its way to you as quick as possible. Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.

South Africa: Due to popular request, we are now shipping again to South Africa. We only offer a paid-for service using DHL Express due to the delays in shipping to this area. The free option incurred delays to the shipping times in the area, which meant that you, the customer, would not get your purchase in a timely manner. We endeavour to offer the best service to all our customers and have decided that a paid-for express service is the most suitable. The price will be calculated at the checkout. We thank you for your continued patience.


International Tracking

We use Deutsche Post for free international deliveries and DHL for our Express Service.
For the latest available tracking information for Deutsche Post please click here.
For the latest available tracking information for DHL Express deliveries please click here.

Delivery options for watch straps
Free Delivery

Usually takes 14-21 working days. Please allow 30 working days (6 weeks) as this is not a trackable service. We recommend using the Express service for a fully guaranteed service.
Please note:

Customs: This delivery service will not be fast tracked through any customs processes. We have no control over these and there are instances where packages have been held up for up to 6 weeks. Please be fully aware of this before selecting free deliveries.

Standard Delivery - Deutsche Post

Usually takes 7-14 working days. Please allow 30 Working days (6 weeks) as this is not a fully trackable service. We recommend using the Express service for a fully guaranteed service.

Express Delivery

This fully trackable system will ship worldwide in 2-7 working days, depending on location. The service allows for fast tracking through customs and ensures your order will be on its way to you as quick as possible. This is calculated on working days. Any orders placed on Fridays will not arrive till Monday at the earliest. Please note that this is a tracked and signed for service. Someone must be present to sign for delivery. The package will not be left without a signature.


Import Duties:

For delivery outside of the European Union, you may be subject to import duties and taxes which are levied once the package reaches the destination country when ordering goods from 爱游戏电子|爱游戏注册|爱游戏棋牌2U.com. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from 爱游戏电子|爱游戏注册|爱游戏棋牌2U.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Please note

If your order is returned to us through the post marked "undelivered", through no fault of our own, you will be responsible for the extra delivery charge to cover the second delivery attempt, before we can send your order back out to you.

 
 

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